Wednesday, May 20, 2009

History Builds Trust

I had similar conversations with two customers in the last week. Both recalled that when I first worked for them, their oldest children were infants. One of those kids graduated from High School last week and the other is in college.

It’s that history that enables the trust they have in me. The customer whose daughter graduated from High School left me a blank check that I filled out when I was done with her jobs. We met in the morning to go over the list and then she left for work.

While we were looking at the jobs she had, she told me that she had recently hired someone to build her a new fence. She paid him up front for the materials and after that he didn’t do the work. I could tell that she was very upset by the loss of the money but more importantly that she had trusted someone and then been ripped off.

When I work for someone it is very rare for me to ask for any money ahead of time. My custom is to complete the job and then collect for labor and material costs at that time.

If you are asked to pay money ahead of time you better be very careful. Why does the person need the money and what assurance do you have that they will buy the materials and complete the work. It seems that when many people get money up front, their motivation to do the work evaporates.

History builds trust both that the job will be done right and in so many other ways. Customers trust me in their homes when they are gone and they trust me to be honest with what I charge them.

It really meant a lot to me when I received a call from my customer who had been ripped off saying how glad she was to have someone who not only does a good job but who can be trusted. I can’t imagine doing business any other way but I know that in this day it can be very hard to find trustworthy workers.

I have been in business since 1984. I have an excellent rating with the Denver BBB and have many customers ready to vouch for my work ethic.

Let me know how I can be of service to you.


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